Ang lahat ng lalabas sa blog na ito, ay akin, ngunit kong may isinaad akong pinagkuhanan ng inpormasyon ay marahil kanila yoon.
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malugod akong nagpapasalamat at binigyan mong oras na basahin ang kawalanghiyaang mga isinassad dito.
nagbasa ka na rin lang, ay lulubos-lubosin ko na, gamitin ang comments sa ilalim ng araw ng titulo ng isang blog entry kung ikaw ay may nais ikomento tungkol sa isang post,
gamitin ang tagboard sa pagbati at hindi sa pagkomento ng isang post, maraming-maraming salamat po, nawa'y ikaw'y masiyahan sa pakikialam sa aking
magulo, antipatiko ngunit masayang buhay.
Things I got from TAS
viernes, enero 30, 2009
TAS= the answering service.
so i have been talking about my job on my blog for a while now and i've been ranting on it since ages, well actually people, i love my job, it is boring yes but it's a great experience for future references plus, i've learned a lot. so here will be 5 things that i've learned and mastered from my job. who knows? I frequently use these skills from a day to day basis, sorry, can't help it. :P
5. LYING.
**being an after hours answering service, the things that we could do are pretty much limited, so we actually cover them up with lies, white lies just to resolve the problem. there will be a lot of times that people would be calling because they need prescription, we would say that doctors doesn't take prescriptions during after hours, they'll hang up. Doctors actually take prescriptions during after hours, well some of them don't, we are just scared because prescription calls are considered not urgent. well, they have all the time to do shit in the morning and they'd disturb a sleeping doctor after hours? how stupid is that...
4. FLUENT ENGLISH, SLANG ACCENT AND TALKING FAST.
** it's BA-EG not BAAAG for bag! it's KUR-ENN not CUR-TEYN for curtain! it's HEED-ING not HIT-ING for heating! and it's definitely not UH-HUH, it's simply YES or just OKAY! things that i've learned and have been used to when i started working in TAS, this has helped me into EVERYDAY living in this foreign country, this made me look like a pro(in which im not) in english speaking though i jsut moved here a year a go, i still find myself uttering at times but the speed of me talking is reasonable enough for people to understand what am i trying to say. these things, i've practiced and made perfect into 8hrs of answering phones and assisting people.
3. BEING UPDATED WITH CURRENT EVENTS
** I just wrote a blog about death and how i got scared from it, there you go, a perfect example, of course we answer calls from real people in real time, i've been able to talk WITH different kinds of people, from irate callers to people who can't speak english, name it, i've dealt with them. just earlier, i answered the phone from one of our lines, guess who called? my mom, i guess there was a major damage from her workplace and she's bothering mine! LOL
2. STABLE UNDER PRESSURE
** during peak times, like 4pm, when all offices closes, there will be those people who would not know that the office is already closed, all we do is we advice them that the office is already close and they should call back when the office is open, easy huh? NOT! TRY ANSWERING 2 PHONES AT THE SAME TIME! im not finished, add the pressure of system waits and callers waiting to get accommodated, it will be like hell, there will be times that in my whole shift, i never stopped talking. but then, this has taught me on how to handle on the go situations, besides, id be on the go once i step into university and i'd be handling not only calls but real customers!
1. PATIENCE
** that is the number one thing that i've mastered from TAS, from love to life, name it, any situation, i could handle it PATIENTLY, let's admit, people do change, i actually get kinda grumpy when people asks me to wait, but it looks like when i started working @ TAS, i'v learned to settle down. well hey, being single is one too! i've been patiently waiting for the right time and the right person, coz I don't wanna mess up like in answering calls, when you let people get into your nerves, you'll just mess up and cause trouble. so, i really appreciate all those people who are impatient and needs our service and all those stupid people who seems to lack common sense and jsut needs advice or someone to talk to, thanks to them, i became who i am now, someone who just sucks it up though a situation is really fukkd up. add the crappy attitudes of some of our employees.
i'm not quitting, i love my job and it pays me well, and im not lying, though the job is really boring... i just love it. :)
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